Shipping Policy
BattleForged Wargames
Processing Times
Orders are typically processed within 1–3 business days.
Please note:
- Orders are not processed on weekends or UK public holidays
- During busy periods, processing times may be slightly longer
Shipping Locations
We currently only ship within the United Kingdom.
At this time, we do not offer international shipping.
Shipping Costs
We offer simple, transparent shipping rates:
- Flat Rate Shipping: £4.99 on all orders under £30
- Free UK Shipping: On all orders over £30
Shipping costs will always be clearly displayed at checkout before you complete your purchase.
Delivery Times
Orders are typically delivered within:
2–5 business days (standard delivery)
Please note: delivery times are estimates and may vary depending on the courier.
Order Tracking
Tracking details will be provided where available once your order has been dispatched.
Delays & Delivery Issues
While we aim to meet delivery estimates, delays can occur due to courier issues or high demand.
If your order has not arrived within a reasonable timeframe, please contact us at:
- admin@battleforgedwargames.com
We will assist you as quickly as possible.
Incorrect Address
Customers are responsible for ensuring their delivery address is correct at checkout.
We cannot be held responsible for orders delivered to incorrectly provided addresses.
Damaged or Missing Items
If your order arrives damaged or incomplete:
- Contact us within 7 days of delivery
- Provide photos where possible
We will resolve the issue with a replacement or refund where appropriate.
Contact
For any shipping-related queries, please contact:
- admin@battleforgedwargames.com